What to Do if You Smell Gas

If you smell gas inside or outside of your home or business:

  • No flames or sparks – Immediately put out all smoking materials and other open flames. Do not operate lights, appliances, telephones or cell phones. Flames or sparks from these sources can trigger an explosion or a fire.
  • Leave the area immediately – Have everyone evacuated from the building or area where you suspect gas is leaking.
  • Shut off the gas – Turn off the main gas supply valve, if it is safe to do so. To close the valve, turn it to the right (clockwise).
  • Report the leak – Call your local fire department or dial 911, then call Irving Energy at 1.888.310.1924 from a building or area away from the gas leak.
  • Do not return to the building or area – Only return to the building or area when your local fire department and your Irving Energy technician determine that it is safe to do so.
  • Get your system checked – Before you attempt to use any heating source or appliance, Irving Energy must check your entire system to ensure that it is leak-free.


Natural Gas Do’s and Don’ts

Follow these simple do’s and don’ts to be sure you are using Natural Gas as safely as possible:


  • If you smell even a small amount of natural gas in the air, leave the area immediately. Then, contact emergency services and Irving Energy.
  • Have all gas appliances, furnaces, vents, flues, chimneys and gas lines in your home or business inspected every year by an Irving Energy technician.
  • Keep the areas around all appliances and equipment clean and unblocked to allow for proper air flow.
  • Follow the manufacturer’s instructions for the care and use of gas appliances and equipment.
  • Review safety information with your family, including your children.



  • Don’t let children play with or near natural gas appliances or pipes, including the knobs on the oven or cooktop.
  • Don’t use your stove or oven for anything other than cooking.
  • Don’t move or install a gas appliance or change the connector in any way without professional assistance.
  • Don’t use a space heater until you are sure it has been vented properly.
  • Don’t install a gas appliance yourself. Always have it installed by a qualified service technician.
  • Don’t store chemicals or combustible materials near gas appliances.


What You Should Do If Any of Your Natural Gas Appliances Have Been Damaged Or Shut Off

If you suspect any of your natural gas appliances or equipment have been under water or they have been damaged, or you have turned off your gas supply:

  • DO schedule a time for an Irving Energy service technician to perform a complete inspection of your natural gas system. The technician can also perform a leak test on the system and re-light your pilot lights.
  • DO NOT use or operate appliances, equipment, or turn on the gas supply, until your system has been inspected by a qualified service technician.


Natural gas is currently only available to customers in New Brunswick.


If you would like to learn more about natural gas, give us a call at 1.888.310.1924 or click here to message us online.

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