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AIR MILES® Frequently Asked Questions

Below are some answers to the most common question about AIR MILES® and Irving.


1. How can I sign up to become an AIR MILES® Collector?

Log on to www.airmiles.ca , print your temporary card and start earning today.

2. How many people can collect on an AIR MILES® account?

Anyone in the Collector’s household can collect on the same AIR MILES® account.  Collectors must be legal age in their province of residence.

3. Can you give me my AIR MILES® balances, change my mailing address, re-activate account, re-order a card, etc.?

You will need to contact AIR MILES® directly for your balances or for any changes to your account if you move, need a new card, etc.  You can reach AIR MILES® by calling 1.888.AIR MILES or visit their website at www.airmiles.ca.

4. How can we collect Bonus reward miles?

All of our Bonus offers will posted on our website, so check back regularly.  You can also call us at 1.888.310.1924 and provide us with your e-mail address to receive e-mails with our latest bonus offer.

5. How do I redeem my AIR MILES® reward miles?

Collectors can redeem their AIR MILES® reward miles on-line www.airmiles.ca or by calling 1.888.AIR MILES.

6. I am an Irving home heating customer.  How do I start collecting AIR MILES® reward miles with Irving?

Simply fill out and submit our “Start Collecting!” form above, or call us at 1.888.310.1924 to give us your AIR MILES® Collector Number.  You will start earning reward miles with your next eligible heating fuel purchase.

7. How much fuel do I need to buy to collect a reward mile?

You will earn 1 AIR MILES® reward mile for each 30 litre purchase of furnace oil/propane or for each 1 gigajoule of natural gas.

8. When will reward miles earned from Irving Energy purchases show on a Collectors AIR MILES® account?

Generally, AIR MILES® reward miles will appear in your Account within 60 days.  Bonus reward miles can take up to 120 days.

9. I have multiple delivery locations with Irving Energy.  Can I earn AIR MILES® reward miles for all my locations?

All of your heating oil, propane and natural gas purchases will generate reward miles provided that you are a residential customer and we have your AIR MILES® reward miles Collector Number.

10. I am an Irving gasoline customer. How do I start collecting AIR MILES® reward miles with Irving?*

Collecting reward miles at our retail gasoline locations is easy! Just swipe your AIR MILES® Collector Card when you fill up or purchase items at the convenience store in New Brunswick, Prince Edward Island, Nova Scotia and Newfoundland/Labrador.*


*Earn 1 AIR MILES® reward mile for every 20 litres of any grade of transportation fuel purchased in a single transaction at participating Irving retail locations. Offer not available on Irving 24 fuel purchases. Earn 1 AIR MILES® reward mile for every $20 (including applicable taxes) of qualifying convenience store products, automotive products and car and truck washes purchased in a single transaction at participating Irving retail locations. Exclusions include: tobacco products, lottery tickets, gift cards, spirits, wine & beer and auto repairs, maintenance and parts.